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HR’s new role in the age of automation
Automation in HR is more prevalent than ever before with companies all over the world embracing the rise of new technology trends to better the workplace environment.
The customer service journey of the (not so...
In the movie Big Hero 6, the inflatable Baymax robot is a healthcare companion who can diagnose and suggest treatment based on the 10,000 medical procedures he has...
Workplace social media security
Social media has skyrocketed for businesses all over the world, with many companies using it as a way of strengthening their brands and reaching out to new and...
Why Customer Experience Management will...
User experience, customer satisfaction and value-add: concepts that are banded about quite easily, but more often than not overlooked and neglected … until now.
The effects of technology on the world of...
Advances in digital technology such as smartphones, tablets, laptops and desktop computers which enable employees to work at home and elsewhere are rapidly...
Digital trust: what’s it really worth?
Digital trust may appear to be a fairly meaningless buzzword, but in fact digital trust may prove to be the currency of the future, and failing to safeguard it could...
Benefiting from an algorithmic world
Data is critical for any insurer. But while valuable, its true power can only be unlocked through algorithms that lead to meaningful actions that improve the...
The business value of automation
Many enterprises have now reached a stage where managing the scale of their IT infrastructures is becoming a challenge second only to increasing the speed of...
How small data can re-ignite big business...
We’ve all come across that annoying small dog on the beach that’s always yelping. It makes a lot of noise, and certainly catches our attention.
Biometric access: is your workplace at risk...
The past few years have seen an increasing trend in the implementation of biometric clocking systems to monitor and control employees' access to the workplace.
The emergence of conversational UI
With the likes of artificial intelligence, machine learning, and virtual reality becoming part of corporate strategy, the nature of the traditional user interface...
How technology is changing HR for the better
Technology is changing the way we do business and there’s no reason to expect a human resources department to lag behind. Platforms like LinkedIn are providing HR...
South Africa is at risk of falling behind...
Despite 10 years of continued investment and commitment from top executives, PwC’s Global Digital IQ results show enterprises struggling to return value,...
The importance of IT certification
For individuals, it is easy to understand the value of getting a professional qualification. But for IT firms wanting an industry-certification, things are less...
Data and network protection should be your...
Well over a third of UK businesses discovered at least one data breach or attack in the past year and a “sizable proportion” did not have “basic protections”...
Context brokering and its impact on...
With data playing such an influential role in all aspects of business, insurers are looking at finding increasingly innovative ways to gain valuable insights.
Defining the duality of data governance
In a world where technology terminology seems to hit trend and hype on an almost daily basis, data governance is joining the buzz word pack. It’s not exactly a...
Data analytics - predicting trends to...
Predicting future trends in order to cultivate continued growth and success is not a new practice. Many organisations conduct extensive research, often for years,...
Technology, the force behind effective...
The answer to whether or not technology can actually keep track of a workforce is a resounding yes!
Embracing digital change
Digital has moved beyond the buzzword stage and has transformed into being the vocal point of the organisation. The [digital] evolution is now a practical reality...
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