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The market capitalisation of the 100 largest companies globally decreased significantly for the first time since post-crisis levels, down 4% compared to 31 March...
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"I refuse to become embroiled in office politics." This frequently used statement is generally intended to indicate that the speaker is focused at all times on an...
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Providing social customer service and support in today’s multi-channel environment is by no means an easy task. Previously customers were forced to interact with...
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During these tough economic times, businesses have more incentive to start reviewing their systems and processes to find ways to become more profitable.
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While the marketing role has shifted and changed dramatically, it is the sales role that is most underestimated. It has had to evolve dramatically as a result of the...
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Retailers are fond of telling us their special offers are incredible or crazy. How right they are! Because in many respects the current spate of retail price cuts...
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Labour is one of the largest costs for companies, yet many organisations are unaware they are absorbing unnecessary costs and lost productivity that are hidden in...
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Never before has human resources (HR) been more important to the success of a business than now.
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Whether we like to admit it or not, our job is one of THE most important things in our lives.
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The recent murder of an anti-mining activist has thrown into the spotlight the critical need for business to understand societal expectations if it wants to be...
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Most employees never talk about employee engagement, like it doesn’t even exist, but it does and it is more important than people think.
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Reinvention has become a major trend. You can consult psychologists and therapeutic hypnotists or read self-help guides to a new you. The key is recognition that...
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I recently had the honour of speaking to Executive MBA students from the University of Columbia when they visited Cape Town for a summer school. I shared with them...
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In an age of professional social networks, it might seem as if the design of your CV and depth of your LinkedIn profile determines your ability to advance your...
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With its annual awards, the South African Payroll Association (SAPA) aims to recognise individuals that hold high the name of the payroll industry.
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To protect a business from anything like “Guptagate”, it is vital for leaders to understand the extreme consequences of reputational damage.
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Paper-based CV’s are losing prominence as the tendency to recruit via social media becomes more prevalent in South Africa. The rise of digital recruitment is no...
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Your company is going through vital change in order to keep up in the rat race. In order to make the change lasting, effective and positive, there are a few things...
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In May last year the Department of Trade and Industry brought into effect the Broad-Based Black Economic Empowerment (B-BBEE) Amended Codes of Good Practice. The...
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Marketers and accountants are usually on opposite sides of the boardroom table, but in tough economic times, marketers need to begin speaking the language of finance...

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