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Streamlined systems, self-service options, real-time communication and measured results define the contact centre of the future.
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IT security experts are feeling increasingly unprepared and too out-of-date to reasonably defend against email-based threats,
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The Internet of Things (IoT) will, as it grows, automate and inform an increasing number of operations, applications and processes. With no dedicated infrastructure...
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Owners and operators of commercial facilities are no longer looking for individual security solutions. Today they want a package that offers all the aspects of...
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In South Africa laws to protect and effectively manage personal data is nothing new.
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By 2050, it’s expected that nearly 80% of South Africans will be living in urban areas. This massive acceleration in rural-to-urban migration was highlighted...
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Companies that have already moved their email and file storage to the Cloud should now also consider moving their phone system to the Cloud.
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As the model matures and organisations reach the point where IT assets and infrastructure require a technology refresh, Cloud-based solutions, including Hosted,...
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The discipline of business continuity management has changed … and the days of it being exclusively driven by IT are long gone.
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As the concept of bi-modal IT becomes the new ‘in-vogue’ way of organising one’s IT department, one aspect that seems to go amiss in many organisations
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South African businesses can no longer ignore Cloud adoption in the face of two other pressing IT trends: big data and the Internet of Things (IoT).
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Redeploying old IT equipment in today's tough economic conditions could easily result in higher profits.
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Is the Protection of Personal Information (PoPI) Act just another piece of legislation trumped up by politicians or is it just good business practice that has been...
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Despite the fact that the digital age has encouraged more people to shop and browse products online, physical stores are still, surprisingly, the number one
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A common misperception is that SMEs using old software could put their companies at risk and that such solutions are based on databases considered to be...
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No one buys technology just for the sake of technology. If that were the case, we might all have pockets full of silicon chips instead of smartphones.
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SME owners today are busy, tech-savvy and under enormous pressure to drive profits and revenues – that’s why they need software ready to take advantage of the...
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In the Budget Speech on 24 February 2016, the Honourable Mr Pravin Gordhan, Finance Minister of South Africa, announced that the Department of Energy’s (DoE)
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It’s that time of year again where key decision makers get together to scrutinise every aspect of their business model. As they prepare to execute on strategies
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The industrial Internet could be a major competitive advantage for the manufacturing industry in an era of prolonged rand weakness.

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