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Forward-thinking businesses are becoming aware that soft skills are crucial for IT sector.
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In the field of public transport, South Africa is battling some unique challenges: the legacies of historical urban planning programmes, complex inter-relationships...
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We are firmly entrenched in the “Age of the customer”, where systems, strategies and products are based more on the needs of people who use them and less than...
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As technology evolves at exponential pace, and increasing numbers of individuals live in urban areas, the concept of Smart Cities is gaining momentum.
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Disruption, once a word used to describe bad behaviour has now been turned into a revolutionary means of changing the way business is being conducted today with...
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Companies need to find ways of extracting actionable insights from the vast quantities of data they produce.
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t has been on the cards for some time and the proverbial writing has been on the wall:
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2016 has been packed with big changes and serious double-takes so it seems like a good idea to ask what the next 12 months have in store, just in case.
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The digital world has transformed communication. Phoning and emailing have given way to social media posts and live chats with humans and bots.
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It has been predicted that chatbots, collective intelligence and blockchain are some of the big technology trends that will change the way entrepreneurs run their...
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As businesses, both large and small, become more digital and move into the world of online, the modern call centre is often the initial, and in some cases the single...
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The arrival of a digital economy has ushered in an era of rapid business transformation. It’s brought new business models, new value propositions and new client...
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From malware to phishing and from hacking to theft of data storage devices, the risks of falling victim to a security gap are continually growing.
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Although not every company is required to protect each speck of data stored on their IT assets, most businesses find it is in their best interest to do so anyway.
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Technology has changed the world in unprecedented ways, and as we become further entrenched in the digital age, so things become possible that were never even...
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The vast range and volume of new devices being deployed in the marketplace makes it nearly impossible for companies to safely manage and dispose of excess...
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As more and more people turn to online content for entertainment, having a fast and available Internet connection at home is a growing priority.
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Contact centres need all the help they can get during the busy peak season, and gamification could be the answer.
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The 21st century has been declared the era of mobile communications, and appropriately so. In 2014, according to Cisco’s Visual Networking Index (VNI) the total...
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Cyber security is a significant concern for South Africans. Since the advent of devices that connect to the Internet, there has been the risk that persons with...

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