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As businesses, both large and small, become more digital and move into the world of online, the modern call centre is often the initial, and in some cases the single...
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The arrival of a digital economy has ushered in an era of rapid business transformation. It’s brought new business models, new value propositions and new client...
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From malware to phishing and from hacking to theft of data storage devices, the risks of falling victim to a security gap are continually growing.
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Although not every company is required to protect each speck of data stored on their IT assets, most businesses find it is in their best interest to do so anyway.
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Technology has changed the world in unprecedented ways, and as we become further entrenched in the digital age, so things become possible that were never even...
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The vast range and volume of new devices being deployed in the marketplace makes it nearly impossible for companies to safely manage and dispose of excess...
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As more and more people turn to online content for entertainment, having a fast and available Internet connection at home is a growing priority.
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Contact centres need all the help they can get during the busy peak season, and gamification could be the answer.
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The 21st century has been declared the era of mobile communications, and appropriately so. In 2014, according to Cisco’s Visual Networking Index (VNI) the total...
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Cyber security is a significant concern for South Africans. Since the advent of devices that connect to the Internet, there has been the risk that persons with...
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In business, IT security needs to be a top-of-mind priority. It is critical for organisations to come to the realisation that the security industry has become...
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The astonishing explosion in data volumes is quickly becoming one of the highest-priority issues for both technology pros and corporate directors alike.
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A company’s data is now firmly acknowledged as one of its most vital assets. With a better understanding of one’s data, organisations can move closer to their...
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Businesses that are experiencing rapid growth can use Cloud-based business management solutions to impose process discipline without restricting their flexibility.
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Enterprise software is expensive and investing in the latest and greatest ERP software could become a vicious circle that requires huge investment.
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The legacy of enterprise management systems used by parastatals and State Owned Enterprises (SOE) is renowned for its exorbitant software development and...
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Companies have been hard-pressed for many years to look for ways to do more with less, but when it comes to IT, more focus and budget is given to infrastructure,...
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The rise of artificial intelligence (AI) and the growing maturity of cloud-based business software promise to dramatically change the role of the accountant over the...
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The way we do business is changing. This change is not driven internally by businesses or organisations, but by the customers themselves.
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In the connected society, Cloud adoption is increasing at a phenomenal rate. Linked to this growth is the fact that cloud backup has been absorbed into the disaster...

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