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It shouldn’t come as much of a surprise that this saying has been overhauled for the digital era. Organisations are swimming in lakes of information and, to take...
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Organisations increasingly rely on a wide variety of service providers to support an array of technology-related functions.
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There is a shift in the way companies interact with their customers as people seek new ways of communicating with business. Many organisations are implementing new...
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The modern conundrum. A business is facing a complex challenge, a need to transform productivity, reduce costs or drive sales.
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Consider the last time you took out vehicle insurance or a medical aid policy. Chances are, you did so over the phone or online, rather than sitting down with a...
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Organisations are increasingly dependent on technology to run their businesses. With this reliance however comes a potential threat serious enough to cause an...
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Cloud is still a buzzword, trending across South African enterprises and is top of mind for many executives looking to achieve their financial and operational goals.
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Non-voice technologies can help contact centres increase efficiencies and reduce costs.
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Gauteng is fast emerging as a centre for enterprise app development. The app economy is expected to create trillions of dollars of opportunities globally over the...
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Within many industries, mergers and acquisitions are a common strategy to help maximise profits while spreading risk.
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Digital transformation often requires the implementation of new technology solutions. While legacy systems may go a way towards enabling this shift towards...
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The digital revolution has finally hit HR, yet too few organisations are ready for it. That’s according to the 2016 Human Capital Trends report, published by...
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‘Water, water, everywhere, but not a drop to drink’. These, the modernised words of Samuel Taylor Coleridge in his poem The Rime of the Ancient Mariner, were...
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Cloud computing is disrupting traditional business models and processes and will ultimately transform many industries around the world.
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Many South African businesses will face a stiff challenge in meeting their accreditation targets as they prepare for their first audits under the stricter Revised...
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Many organisations have taken a wait and see approach to the Protection of Personal Information (PoPI) Act.
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One of technology’s key gains is doing away with the time consuming and painful weekly or monthly manual payroll system.
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Social media, supplemented by news apps is the go-to place to find the latest news happenings, but it is also on these platforms where job seekers are finding out...
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Companies that contract with customers telephonically, or via any paperless channel, need to do so in compliance with a slew of legislation designed to limit...
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Data has taken over the world. It is in every device, business and action. The amount of data produced in the past two years has already exceeded what was created in...

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