Top Reasons for a High Turnover Rate

Running a business can be difficult, but it can be even more so when you’re struggling with a high turnover rate. Not only that, but if you’re unsure why your turnover rate is so high, it can make it hard to know what to do to improve the situation and keep your business going like it should. While having a high employee turnover rate can be a troublesome problem, the good news is that if you take a little time to analyze your business, it is often easy to figure out what’s going on, and find a way to fix it.

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Governance in an Age of Uncertainty

We have had three initial reactions from organisations around the world currently navigating their way through the COVID-19 pandemic. It has been business as usual for a selective few while others have reduced productivity with employees working on a roaster and some working from the comfort of their homes. We haven’t really heard or seen board members taking charge to assist the executive team with daily activities throughout this pandemic. In order to curb this dilemma. it is advisable for board members to be more proactive in not only decision making but also implementing various strategies in place along with the executive team.

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The contact centre agent of the future is a skilled problem solver

Following the recent, and quite disturbing, incident where Thandiswa Mazwai was called the K-word by a contact centre agent, the need for individuals working in contact centres who have the right personable skills, can manage stress and are excellent problem solvers cannot be over emphasised. South Africa’s national lockdown and continued social distancing requirements due to the COVID-19 pandemic is creating a further necessity for consumers to engage with contact centres more regularly, and the agents in these organisations will have to adapt quickly to the ‘new normal’ and require excellent strong problem solving skills.

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