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Staff Planning
Disability Awareness Month: How to employ people with disabilities

Disability Awareness Month: How to employ people with disabilities

Securing employment in a country that is grappling with unemployment figures that are amongst the highest in the world can be a daunting task, it is made increasingly difficult by the various socio-economic challenges that…

Digital Economy
Tips on how best to engage with customers

Tips on how best to engage with customers

As businesses, both large and small, become more digital and move into the world of online, the modern call centre is often the initial, and in some cases the single point of customer contact. But…

Personal Development
Who is your competition?

Who is your competition?

In business, we all have a love/hate relationship with our competition. Sure, we recognise that competition is good for the development of new products and services and that competition makes us stronger as we seek…

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