Today’s HR leaders have a Herculean challenge ahead of them. Not only do they have to screen and recruit top talent, competing with countless other companies all wooing the same high-performers, but they also have to ensure those employees remain engaged and motivated throughout their tenure. In a workplace where remote work is increasingly becoming the norm, that’s no easy task. Companies across all industries are struggling to find a way to monitor performance, encourage growth, and retain top talent without micromanageming their employees’ every move.
Luckily, the evolution of AI-powered workforce intelligence tools is helping HR teams adapt to changing times and maintain performance companywide. Solutions like net2phone Coach offer a top-down view into employee performance and communication, allowing HR departments to identify problem areas, offer effective, real-time coaching, and give employees the tools they need to succeed.
A New Era Of Workforce Intelligence
AI-powered coaching tools take the guesswork out of performance management. Instead of lying awake at night wondering why the team isn’t performing and turnover is so high, companies can get a clear view into every aspect of employee performance and communication. Tools like net2phone Coach monitor real-time communications across multiple channels, including calls, emails, SMS, chats, and video meetings, immediately delivering automated improvement suggestions in real time. HR leaders can then access a detailed analysis of factors such as response time, tone, sentiment, and performance trends, allowing them to identify growth areas and recognize achievements.
“net2phone Coach is designed to bridge the gap between human interactions and AI-driven optimization,” said Zali Ritholtz, net2phone’s COO. “Our workforce intelligence and coaching platform offers a unique approach to workforce optimization and business efficiency with AI-powered intelligence.”
For HR professionals, this level of transparency is a game changer. Not only does net2phone Coach provide a holistic overview of each team member’s strengths and weaknesses, but it also gives the employee themselves the ability to grow in their role thanks to insightful, real-time guidance. When an employee is struggling, they can get the assistance they need, while high performers can get the recognition they deserve.
A Solution That’s Proactive, Not Reactive
Once an employee has been screened, recruited, and trained, HR is usually out of the picture until after a problem arises. Whether the company is struggling or an employee is flagged for poor performance, performance management is often proactive rather than reactive. This is especially true for modern, remote workplaces, where the workforce is often spread out across different locations and time zones.
Solutions like net2phone Coach allow HR professionals to address problems before they arise, coaxing the best performance out of their employees with a focus on real-time development. 70% of organizations report that executive coaching has a positive impact on individual performance, making it more important than ever to offer continuous, constructive feedback.
The main features of net2phone Coach include:
- Comprehensive analyses of employee interactions. This information allows HR to detect patterns behind high- and low-performing behaviors.
- Personalized coaching recommendations. These tools help teams improve communication at every step, both within and outside the organization.
- Real-time guidance. The platform offers actionable insights during calls, meetings, and written exchanges to allow for instant results.
- Performance metrics, benchmarking reports, and sentiment analysis. All this data is organized into simple, clear-to-understand reports that give HR leaders the tools they need to foster continuous growth and development.
Solving HR Pain Points, One Employee At A Time
One of the biggest challenges that HR departments face is retention. To retain top talent, a company has to provide regular feedback, recognition, and opportunities for growth. According to a study published in the Harvard Business Review, companies with strong coaching programs see a 25% lower employee turnover rate. Platforms like net2phone Coach keep employees invested by giving them a clear vision of how they can improve and recognizing them when they excel. The use of real-time guidance allows them to feel coached, rather than monitored, giving them more incentive to stay engaged and invested in their roles.
Tools like net2phone Coach also fulfill another important function by giving HR teams greater visibility into employee communication. Clashing communication styles can result in conflict between team members, leading to HR intervention and deescalation. net2phone Coach can identify these communication issues, helping teams communicate effectively and prevent communication breakdowns from escalating.
These AI-powered coaching tools are especially valuable to organizations that deal in sales or other customer-facing roles where communication is a key factor in success. With scalable and affordable monthly plans starting at just $50 per month, net2phone Coach is a particularly good fit for HR businesses looking to enhance their tech stack. Each plan comes with additional access to net2phone’s UCaaS/business phone platform, which contains several valuable tools that simplify communication in one unified location.
The Bottom Line
In today’s work environment, employees have certain expectations: the ability to work remotely, receive regular feedback, and pursue growth opportunities within the company. With net2phone Coach, HR teams can attract and retain top talent while offering a path for improvement for those who are struggling. AI coaching platforms are bridging the performance gap by allowing HR leaders to focus on proactive, people-centric coaching that benefits both employees and the business as a whole.
Guest writer
